Privacy, Cookies and Accessibility Policies

Our Website is provided by The Sykes Partnership LLP, a company incorporated in England with registered number OC308786 and whose registered office is at 1 Maynards Quay, Garnet Street, London, England, E1W 3RY (“Sykes Partners”).

In this Privacy Policy references to “we”, “us” or “our” are to The Sykes Partnership LLP; and “the Website” are to [please insert web address] and any other Website owned or operated by us. 

By accessing and using the Website, our customers, prospective customers and visitors (“you”) agree to be legally bound by our terms and conditions and our policies. 

The following policies apply to our Website: 

Privacy Policy

1. Application

This Privacy Policy relates to:

1. How we handle information received or collected about you as an individual through the Website,
2. How we communicate with you as an individual or organisation, and
3. Your rights as an individual or organisation in respect to such information and communications.

In accordance with the General Data Protection Regulation (‘GDPR’) and the Data Protection Act 2018 (‘the Act), this Cookie and Privacy Policy sets out how any data that you provide to us or that we collect from you is processed and treated by us. Please ensure that you read the following carefully to ensure that you understand how your personal data will be processed and treated. Please also note that by using this Website you will be deemed to have accepted both this Policy and the associated Terms of Use.

2. Information We Collect

In using and communicating with the Website and with us, we may collect personal data about you. We may collect information through contact made with us when posting material to our Website, and when requesting services. Through such contact that you make with us we take it that you are giving permission to us to send you relevant updates via email. Details of your visit to our Website will also be recorded including, but not limited to, location data, communication data and the resources that you access. We will also collect non-personal information about Website usage as detailed in the ‘Cookies’ section below.

The information which we collect may include:

1. Any personal details about you as an individual which you provide to us through emails exchanged with us, such as your name, address, telephone number, job title etc.
2. Your IP Address, a string of numbers unique to your computer that is recorded by our web server when you request any page or component of the Website.
   

3. How We Use Information

1. Any information about you as an individual which we collect from the Website will be used in accordance with the Data Protection Act 2018 and other applicable laws.
2. The information will be used to deal with you and / or your organisation, including making sales to you or your company, making contract with you or your company, processing such contract, and providing after sales service. 
3. In certain cases we may use your email address to send you information about our services. If so you will be offered the option to opt out of receiving such e-mails.
4. We may need to pass your personal information to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails. Third parties are not allowed to use your personal information for their own purposes. For these purposes your details may be transferred outside the European Economic Area (EEA) and you consent to such transfer by using the Website.
5. We will not sell or pass on your personal unless we are required or permitted to do so by law.
6. Under no circumstances will we hold payment details such as your card number, expiry date and security code. Where payments are handled through an accredited payment bureau, you should visit their Website to view their privacy policy.

4. Your Data Rights

Under the GDPR data subjects have a number of important rights. Those include rights to:

1. fair processing of information and transparency over how we use your personal information;
2. access your personal information;
3. require us to correct any mistakes in your information;
4. require the erasure of personal information concerning you in certain situations;
5. receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
6. object at any time to processing of personal information concerning you for direct marketing;
7. object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
8. object in certain other situations to our continued processing of your personal information;
9. otherwise restrict our processing of your personal information in certain circumstances.

If you would like to exercise any of those rights, please:

1. Email or call to Stephen Sykes, at stephen@sykespartners.com; 02077021659; 1 Maynards Quay, Garnet Street, London, E1W 3RY;
2. Let us have proof of your identity and address (a copy of your driving license or passport and a recent utility or credit card bill); and
3. Let us know the information to which your request relates.

Cookies Policy

This Website uses cookies to collect information about the visitors to the Website in order to improve the services that are offered. Cookies provide the operator with non-personal data about the visits to pages, the use of materials, the duration of page views, the paths utilised to travel around the Website, and other general information. This information will not be associated with you as an individual and is used solely to improve the services offered to customers. If you wish to disable the use of cookies, then you can do so by changing the settings in your web browser. Visit the ‘Help’ section of your web browser to learn how to do this.

1. Cookies may be used by the Website to allow us to recognise you and your preferred settings e.g. to store your ID and password for future sessions. This saves you from re-entering information on return visits to the Website. You have the option not to use this feature, in which event no cookies will be retained on your computer.
2. If the site has a secure log-in for our registered users, it may use a temporary ‘session cookie’ to perform the secure login to our Website. This cookie contains no personal information, just a long random number, and is deleted from your web browser when you exit the Website.
3. Temporary cookies are used in the transactional part of the Website to authenticate you as an authorised user after you have logged in.
4. Your browser may be capable of being programmed to reject cookies, or to warn you before downloading cookies, and information regarding this may be found in your browser’s ‘help’ facility.

For an explanation of cookies see: www.allaboutcookies.org.

If you have any questions regarding cookie use, please contact us by email at stephen@sykespartners.com.

We use third party companies as suppliers for some of our functions. Their use of the data is controlled by our contract with them and they are only allowed to use the data strictly for the purpose we have stated e.g. the data is not used in connection with data from other companies and we are not tracking user behaviour outside our own sites.

Accessibility Policy

1. Introduction

We believe in making Sykes Partners’ Website’s information and functionality equally available to all visitors. We have therefore made this site as usable and accessible as possible so you can easily find the information you are looking for. When using this site, you will find a number of features that make it as accessible as possible to users with impairments and to their adaptive technology.

2. Text Size

If you would prefer the font size to be larger or smaller, you can easily adjust it using your browser.

To increase or decrease the text size, follow these basic instructions for Internet Explorer:

• Click on the ‘View’ menu in your browser.
• Click on the ‘Text size’ option.
• Select the size you wish to see.

To increase or decrease the text size, follow these basic instructions for Mozilla Firefox:

Click on the ‘View’ menu in your browser.

• Click on the ‘Increase Font’ option.

3. Your Feedback Is Important

If you experience any problems using this site, or have some feedback or suggestions on how to improve accessibility, please contact us.

4. Other Points

This site has been designed with style sheets to allow maximum flexibility. Header tags and tables summaries have been effectively added to this site.

5. More Information

For more information about Website accessibility please visit the W3C Web Content Accessibility Guidelines.

6. Contact Us

If you wish to contact us about any aspect of the Website or any of our Policies, please email us at stephen@sykespartners.com.